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EP024: Change Management for RFP (and Business) Success – with Donna Warrick of Jamesson Solutions


To run a successful business in the modern world, it is crucial that you operate from a growth mindset, cultivating a willingness to evolve and adapt in order to stay relevant. But change isn’t easy. So, how do you help your team overcome an ‘it can’t be done’ mindset and communicate the value in making a change?

With a 20-year background in training and leadership development, Donna Warrick is an expert in the realm of customer service, conflict management and professional development. She serves as the President of Jamesson Solutions, a leadership development, talent management and selection firm based in Greensboro, North Carolina. Donna has extensive experience supporting clients across many sectors, including manufacturing, financial services, property management and biotechnology.

Today, Donna returns to the podcast to get into the nitty gritty of change management. She reviews the concept of operating either above or below the line, describing how curiosity and open-mindedness pay off in terms of influence and innovation. Donna explains how a fear of the unknown makes many resistant to change and how to overcome the ‘it can’t be done’ mindset. She also shares the value in communicating personal benefits to team members and finding internal advocates to help drive the message for change. Listen in for Donna’s insight around recognizing the risks and rewards of change—and remembering that human beings are involved!


Key Takeaways

  • The concept of operating either above or below the line

  • How operating above the line builds trust and influence

  • Why the human brain is wired to operate below the line

  • How to develop self-awareness of where you’re operating

  • Donna’s definition of change management

  • How fear of the unknown makes us resistant to change

  • How to overcome the ‘it can’t be done’ mindset

  • How to frame change in terms of current/future state

  • What leadership needs to communicate about change

  • The value in finding advocates to help drive the message

  • The significance of building a case on ‘what’s in it for you’

  • How team discussions reveal what you didn’t consider

  • When it’s appropriate to reconsider making a change

  • The need for leadership to consider the risks and rewards